Privacy Policy

1. Introduction

Tickhaven ("we", "us", "our") operates a watch repair workshop at 58 Nimmanhaemin Road, Suthep, Chiang Mai 50200, Thailand, and the website at tickhaven.sbs. We are committed to handling any personal information you share with us carefully and only for the purposes described in this policy.

This policy explains what data we collect when you use our website or contact us, how we use it, and what your rights are regarding that data. If you have questions, please write to us at [email protected].

2. What personal data we collect and why

We collect personal data only when you choose to provide it — primarily through the contact form on our website. The information we may collect includes:

• Name — to address you correctly in correspondence
• Email address — to respond to your enquiry
• Phone number — optional, to arrange collection or discuss a service
• Watch description — any details you provide about the piece you want serviced

We also collect standard web server logs automatically — these include your IP address, browser type, and pages visited. We use these only to maintain site security and understand general usage patterns; they are not linked to identifiable individuals.

Legal basis: We process contact form data on the basis of your consent (you actively submit the form) and our legitimate interest in responding to service enquiries. Web log data is processed on the basis of legitimate interest in site security.

Retention: Enquiry data is kept for up to 24 months after our last contact with you, or until you ask us to delete it. Web logs are typically retained for 90 days.

3. How we use your data

We use the information you provide to:

• Respond to your enquiry about a watch service
• Arrange drop-off or collection of your timepiece
• Communicate updates during a service in progress
• Provide a completed bench record at the end of a service

We do not use your contact details for marketing purposes without your explicit consent. We do not sell, rent, or share your personal data with third parties for commercial purposes.

We may use anonymised, aggregated information (e.g. the number of enquiries received per month) to understand and improve our service, but this does not involve identifiable personal data.

4. How we protect your data

Our website is served over HTTPS. Contact form submissions are transmitted securely. We do not store full form submissions in an unencrypted database; enquiry details are handled through secure email correspondence.

Access to any stored customer information is limited to the workshop team members who require it to carry out the service. We do not maintain large customer databases or share credentials externally.

In the unlikely event of a data incident affecting personal data you have shared with us, we will notify you as promptly as practicable and take reasonable steps to contain and address the incident.

5. Cookies

Our website uses cookies to ensure basic functionality and, with your consent, to understand how the site is used. We use:

• Essential cookies — required for the site to function correctly
• Analytics cookies — optional, used to understand visitor behaviour (only with consent)
• Preference cookies — optional, used to remember your cookie consent choice

For full details and to manage your preferences, please see our Cookie Policy.

6. Your rights

Under Thailand's Personal Data Protection Act (PDPA) B.E. 2562 (2019), you have the following rights in relation to personal data we hold about you:

• Access: You may request a copy of the personal data we hold about you.
• Rectification: You may ask us to correct inaccurate or incomplete data.
• Erasure: You may request that we delete your data where there is no ongoing legitimate reason for us to hold it.
• Restriction: You may ask us to limit how we use your data in certain circumstances.
• Data portability: Where technically feasible, you may request your data in a portable format.
• Withdrawal of consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.
• Complaint: You have the right to lodge a complaint with Thailand's Personal Data Protection Committee (PDPC) if you believe we have not handled your data correctly.

To exercise any of these rights, please email [email protected]. We will respond within 30 days.

7. Third-party links

Our website may occasionally reference or link to external websites (for example, collector forums or parts suppliers). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before submitting any personal information to them.

8. Children's privacy

Our services and website are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has submitted information through our site, please contact us and we will delete it promptly.

9. Changes to this policy

We may update this policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. We recommend checking this page periodically if you have an ongoing service with us.

10. Contact for data enquiries

If you have any questions about this policy or how we handle your personal data, please contact us: